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The Ombuds Office

Conchita Serri - Campus Ombuds

Chonchita Serri

Conchita Franco Serri is the Campus Ombuds at Pomona College. She has a worked in academic settings for over 25 years, most of which has been serving as the principal conflict resolution officer, mediator and diversity officer. She has extensive employment practices and due diligence experience with ethics and discrimination complaints and has provided coaching and training to students, faculty and staff in the areas of bullying and peace-making. Conchita enjoys consulting with visitors and colleagues who need a “listening ear”. She is co-author and editor of Josefa, Marquesa del Pumar, a genealogical and historical book. Conchita is also a co-author with Matt Meier and Richard Garcia in Greenwood Press’ “Notable Latino Americans: A Biographical Dictionary”. The book received a prestigious academic recognition by CHOICE for her publication as “Outstanding Academic Book of the Year 1997”. She is a public speaker and a graduate of Harvard University and Boston College Law School. The Campus Ombuds is accepted as a full member of the International Ombudsman Association, and adheres to its ethical guidelines and standards of practice.

Contact Conchita Serri

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Ombuds Office Location


The Ombuds Office (OO) at Pomona College is an independent department that provides strictly confidential and informal conflict resolution and problem-solving services for all students, faculty and staff.  The Ombuds Office is also impartial and a safe place to voice and clarify concerns, understand conflict situations, and find effective ways to respond. The interests of all parties are considered, with the aim to achieving fair outcomes.  This is not an office of notice and visitors will be directed to the appropriate office if they choose to register a complaint. Services provided by the Ombuds Office include:

  • Conflict analysis and coaching (interpersonal, workplace, classroom)
  • Strategies to resolve and prevent disputes
  • Identification of options and information
  • Mediation and Group facilitation
  • Resource referrals
  • Examining the perception of unfair treatment
  • Improving communication
  • Understanding Pomona College policies and procedures
  • Exploring resolution to administrative roadblocks
  • Ethical, workplace and academic issues


Conchita SerriOmbudsperson (909) 621-2328 

Mailing AddressPomona College, The Ombuds Office, 201 W. 4th, Unit 103, Claremont, CA 91711

Phone(909) 621-2328

Campus LocationHarvard Building/McCarthy Building