The Campus Ombuds is a member of the International Ombudsman Association, and practices in accordance with its Standards of Practice and Code of Ethics. The Ombuds' role and relationship to the College is also defined by a Charter Agreement.
The Ombuds follows four ethical tenets which are absolute and non-negotiable, and belong to the Ombuds Office rather than visitor:
The Ombuds does not keep records for the College, and will not disclose the names or concerns of its visitors, without permission. The only exception being when the Ombuds believes there is an imminent risk of physical harm. With permission, the Ombuds will facilitate communication or mediate a dispute.
To ensure objectivity, the Ombuds is not aligned with any school or administrative department. The Ombuds reports directly to the College President only for administrative and budgetary matters.
The Ombuds does not take sides in any dispute, but rather advocates for fair process and equitable results.
The Ombuds does not arbitrate, adjudicate, or participate in formal procedures. If a visitor would like to pursue a formal process, the Ombuds will direct them to the appropriate Pomona College office. The Ombuds Office does not accept notice on behalf of the College.