Ombuds Roles and Functions

The Ombuds will:

listen to the visitor’s concerns, answer questions, and provide information and referrals to help them resolve your concern most effectively
offer the visitor an impartial perspective and clarify their work-related situation
provide the visitor an assessment of the issue, options for resolution and possible consequences
suggest ways to improve the visitor’s communication skills to attenuate and manage conflict more effectively
facilitate communications between individuals
provide feedback to visitors
provide feedback to campus leaders about systemic trends and issues of ongoing concern
refer visitors to appropriate offices for formal complaint resolution options
serve as a resource to committees that influence campus climate
track perceived issues and trends
make recommendations for institutional improvements