Troubleshooting Video47 Problems

Not every Sakai course site has a video playlist. If your professor has set up a Video Playlist through Video47, you will see a tool in the left column of the course site, saying Video Playlist. Click on the tool.

Access Problem?

If you get the message “Not authorized to view this page: Video47” you may need to modify a browser setting.

For Safari:

  1. From the top Pull down Menu: Select Safari >> Preferences >> Security (picture of the lock)
  2. Accept cookies should be set to: “Always”
  3. Close preferences, it might be a good idea to restart your browser.

For Internet Explorer:

  1. From the top Pull down Menu: Select Tools >> Internet Options
  2. A window opens, select the “Privacy” tab then click “Advanced”
  3. Check “Override automatic cookie handling”
  4. “First-party Cookies” and “Third-party Cookies” should be set to “Accept”
  5. Finally make sure “Always allow session cookies” is checked.
  6. Click “OK”, Click “OK” again, and it might be a good idea to restart your browser.

For Firefox:

  1. From the top Pull down Menu: Select Preferences.
  2. A window opens, select the “Privacy” icon.
  3. The first pull-down menu needs to say: “Firefox will: Use custom settings for history”
  4. Look carefully at the list of options and make sure that “Accept third-party cookies” is checked

For more details, check out Video47 Known Issues.