Instructional Continuity Quicklinks

ITS has developed a number of Instructional and Operational Continuity resources to help support the transition to a remote academic program and the potential need for staff to telecommute. An overview of these resources can be found below with links to more information. Please keep in mind that this site is being updated frequently, so check back regularly for more information. Answers to common ITS-related questions can be found towards the bottom of the Coronavirus Response Frequently Asked Questions page. 

Instructional Continuity

  • ITS has now created an Instructional Continuity FAQ.
  • ITS will offer training to  faculty on how to “quickly” translate an in-person class to one that would work online.
  • ITS will produce training videos on various tools and make that available online.
  • ITS has licensed Zoom Web conferencing software for all faculty, including “self-install” instructions and single sign on for secure use.
  • ITS has Zoom embedded in Sakai for ease of use.
  • ITS will produce documentation regarding the College’s educational technology tools.

Visit the instructional continuity site for more information on Instructional Continuity. You can also access our instructional continuity Sakai page.

Operational Continuity

Pomona College ITS is proud to offer a broad range of technologies, resources and services to help staff successfully work remotely in the event of an emergency. An overview of these resources is detailed below, with links to detailed instructions for access and use of each tool.

Microsoft 365

All Pomona College staff have access to Microsoft 365, which means that your email, documents, and the entire Microsoft Suite, including Microsoft Office, are accessible from virtually anywhere. To download the application, login to with your Pomona College email account select the application you’d like to download.


To help employees stay in touch with one another, ITS has implemented Slack and instituted Slack workplaces. Slack is an all-purpose collaboration app that allows staff to continue collaborating when they aren’t together through private, encrypted and secure conversations. To use Slack, please refer to the Slack installation and Job Aid.


To facilitate meetings remotely, ITS has implemented Zoom. Zoom offers users video meetings, chat and screen-sharing features. It also has the added bonus of split-screen video conferencing so you can see everyone at once, much like an in-person meeting. To use Zoom, please refer to the Zoom Installation and Job Aid.


If you currently use Box, all of your files are already in the cloud and will be accessible from home. If you have not started using Box and store your files locally, now is the time to move your files so they are accessible via the cloud. To learn how to setup and use Box at Pomona College, please read through our info sheet. To access your files at home, simply download the Box App and continue to use Box as you would in the office. In addition, Box has developed a helpful online training for working remotely with Box.

Remote Desktop

ITS has built a terminal server to offer faculty and staff remote access to work resources from anywhere using any device. Through the terminal server, faculty and staff will be able to connect remotely to commonly used software and their local files from almost any device. This service does not require a VPN connection. To access the service, please refer to the Accessing Terminal Server Instructions and Job Aid.


Staff who will be working remotely will need access to a computer or laptop with reliable internet. If you do not have access to these, we recommend that you work with your manager to procure any necessary devices.


When in doubt, call the help desk. ITS has invested in making our remote support tools more robust; the Service Desk will be available remotely, ITS is reviewing training on Footprints, and remote support will soon be available for smart phones and tablets.

In addition, ITS is building a quarantine management system to help support quarantine efforts, should the need arise and is cross-training team members to support critical systems.