The Office of the Ombuds is guided by Code of Ethics and Standards of Practice of the International Ombudsman Association.  Other guidance is provided by laws and policies, especially, policies promulgated by Pomona College.  They form the basis for Pomona College's Campus Ombuds Policies and Procedures.

The Ombuds Office keeps anonymous aggregate statistics of the types of concerns received in the office and periodically conveys perceived issues and trends to senior administrators.

The Ombuds can help identify the policies that apply to a particular situation and help to understand the wording, interpretation, and practical implications of the policies.