Dear Pomona Students,
We appreciate your flexibility in dealing with this unprecedented situation. The transition to off-campus, online education has not been easy and we are working through the challenges that such a transition presents.
As we have mentioned before, students who moved off-campus will receive a refund of their room and board costs on a pro-rated basis for the semester. The below information contains important instructions on how students can request payment if they have a credit balance after their account has been adjusted.
All students who left campus by Friday, March 20 will receive a credit to their student account for 50% of their room fees and 50% of their board plan for the spring semester. Students who leave campus after March 20 will receive credits commensurate with the remaining unused period through May 18, the scheduled close of the residence halls. These policies apply regardless of whether the student is on financial aid or not.
Credits will be posted to the student’s account by Tuesday, March 24. Credits will be applied to outstanding balances; for students on a payment plan this will reduce the amount of the final installment payment. If a student account has a credit Ending Balance, they may request a refund payment. The attached document provides information for study abroad students as well.
If you have any questions, please address them to firstname.lastname@example.org.
Vice President of Student Affairs and Dean of Students
Vice President or Strategy & Dean of Admissions and Financial Aid
Vice President, Chief Operating Officer and Treasurer
Pomona College COVID-19 Student Room & Board Refund Process
Students enrolled in Claremont
Room and Board
All students who left campus by Friday, March 20 will receive a credit to their student account for 50% of their room fees and 50% of their board plan for the spring semester. Students who leave campus after March 20 will receive credits commensurate with the remaining unused period through May 18, the scheduled close of the residence halls. These policies apply whether the student is on financial aid or not.
Credits will be posted to the student’s account by Tuesday, March 24. Credits will be applied to outstanding balances; for students on a payment plan this will reduce the amount of the final installment payment.
Students will be able to see their ending balance on CASHNET if they click on “Click here to view Recent Activity” when they first log into CASHNET and scroll down to the bottom of the activity. Credit balances will be indicated by a dash in front of the amount i.e. -$2,500.00.
If your student account has a credit ending balance, you may request a refund payment. To do so, students must complete the “Refund of Credit Balance – COVID19” form, which will be posted on Tuesday, March 24. Students must be logged into the campus portal to access these links.
This electronic authorization allows you to designate how you will receive the credit Ending Balance. If a student is requesting a payment, the form asks the student to specify the method of payment and whether it will be processed to the student or the parent.
• The direct deposit option is only available for students currently enrolled in direct deposit with Accounts Payable.
• Students will need to confirm new off-campus addresses via email from the student’s Pomona email account to avoid fraudulent requests.
• Students have the option to apply the entire credit balance or a portion of the credit balance toward payment for a future term.
• Students may donate all or a portion of their credit balance to the COVID-19 Emergency Response Fund to support the College’s unexpected costs due to the extraordinary circumstances of the global coronavirus outbreak.
Once the electronic authorization is received and information verified, refunds will be processed as soon as possible, and no later than five business days. If you have questions about your credit balance, please contact our Student Accounts Manager via email at email@example.com. Finance Office staff members are working remotely to continue to support the needs of the Pomona College community.
Tuition will not be eligible for refund. Students will continue to be taught and advised by the same faculty and staff who support them on campus and we will continue to pay the salaries of these faculty and staff throughout the academic year, the cost of which is primarily funded by tuition. All possible steps are being taken in these extraordinary times to ensure academic continuity via remote learning so that students can earn their full complement of academic credits this semester.
Students Enrolled in Study Abroad
The College may provide refunds to students who returned from their Study Abroad program. Potential refunds of room, board and tuition depend on the unique circumstance for each student and will be determined by the Office of Study Abroad. Please contact Study Abroad via email at firstname.lastname@example.org for further information. Refunds will be posted to the student’s account as soon as possible. Students will need to complete the “Refund of Credit Balance – COVID19” form as explained above in order to receive payment for a credit ending balance.