Supported Products

The Information Technology Services maintains a list of supported hardware and software which is reviewed periodically. This list includes the types and brands of hardware and software that are in use at the College and indicates the level of support that ITS can provide. Two levels of service are provided for supported information technology resources, full and limited.

Full Support

Products designated for full support are those with widespread use on the campus. Examples include generic products (word processors, spreadsheets, Web browsers, etc.). ITS will provide help for the integration of these products with other supported campus technology resources, including services such as installation, training, maintenance, troubleshooting, and upgrades. Hardware repair and training services for these products will be available through ITS. ITS will maintain sufficient expertise on staff, or through contractual arrangements, to deliver a high level of service for these products. In addition, for these products, ITS will negotiate favorable pricing and maintain a central budget for software upgrades.

Limited Support

Products designated for limited support are generally used by one or two departments. Examples include computer-assisted instruction programs and simulations. ITS does not have access to these products on a regular basis. Departments acquiring such products should plan to develop their own expertise and be prepared to resolve problems through the vendors’ support services. ITS will provide help installing these products. It is unlikely that Service Desk, repair, or training services will be available for these products. Items in the limited category can move to the full category if they achieve more widespread use on campus and sufficient resources exist within ITS to provide the range of services described above.

Software Licenses

The use of all software in the College is protected by copyright laws and must be used in accordance with software licenses. It is against College policy to copy or reproduce any licensed software. Unlicensed software may not be installed on any computers owned by Pomona. The unauthorized use or copying of software is a serious violation of policy and subject to disciplinary action. Such unauthorized use or copying may also subject the offending individual to law suits by third parties.

Software Requests

Requests to have software added to the list of software supported and maintained by ITS should be made directly to the Executive Director of ITS. The list of currently supported software is posted on the ITS Website. The Executive Director will consult with the Dean’s Office (Assistant Dean) and the Faculty Executive Committee or in the case of an administrative request with the PASS Managers Group. As a result of these consultations, a decision will be made whether to add software to the supported software list.

Software for Personally Owned Equipment

Most of Pomona College’s educational licensing agreements for software specifically limit installation to machines owned by the college. Therefore, software purchased by Pomona under these agreements may not be installed on personally owned equipment. The College’s current license agreements with Microsoft and for anti-virus software do allow for the installation of one copy on the personally-owned machines of employees and currently enrolled students. For information on these programs, Pomona’s current licensing agreements, and exceptions, see the ITS website.